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Gaylord Rockies exterior and driveway decorated in holiday lights

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Are tickets refundable?

In order to maintain social distancing and crowd control, tickets to our attractions are sold in timed slots only. Tickets dates and times cannot be changed and are not refundable to ensure that we maintain capacity in line with local and regional guidelines. If you would like to protect your purchase from unforeseen circumstances that prevent you from attending, you will be provided the option to purchase Ticket Insurance at checkout from FanShield, LLC.