Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. It is very important for all attractions that have timed entry, that you are not late to your selected time slot.
All overnight guests who purchased a package will receive an email from the hotel with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
Please plan to arrive ten minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. If you arrive more than five minutes after your appointed time slot, you will not be allowed to enter.
It is very important that ticket holders are not late for their selected time slot. Capacity limits for each time slot are strictly adhered. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.
While most of our holiday events and activities are open to both day guests and overnight guests, some of our events do include special perks for overnight guests, including Extra Cool Hour and Chill Pass.