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2023 ICE! Package

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Gaylord FAQs

What To Expect - FAQs

Where can I buy my tickets?

Advanced online ticket purchases are strongly recommended. Tickets can be purchased at  

Can I buy my tickets at the resort?

There will be a box office with limited hours at the resort. However, it is recommended that tickets be purchased in advance online only, and an electronic ticket will be emailed to you.

Are the tickets anytime tickets?

Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. It is very important for all attractions that have timed entry, that you are not late to your selected time slot. 

How do I get my tickets if they are part of a package?

All overnight guests who purchased a package will receive an email from the hotel with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.

Are tickets refundable?

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.   

Can I change my time slot?

You may change your time slot for ICE! based on availability by replying to your ticket confirmation email.

Is there a processing fee for tickets?

Yes, there is a $3 plus tax processing fee per ticket purchased for ICE!. There is a $9 plus tax processing fee per ticket for Cirque: Spirit of Christmas. Ticket Bundles that include ICE! and Cirque will have both processing fees included plus tax per ticket.

What time do I need to arrive for my timed ticket?

Please plan to arrive ten minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. If you arrive more than five minutes after your appointed time slot, you will not be allowed to enter.

What do I do if I miss my timeslot?

It is very important that ticket holders are not late for their selected time slot. Capacity limits for each time slot are strictly adhered. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.

Do I need to be a hotel guest to buy tickets?

While most of our holiday events and activities are open to both day guests and overnight guests, some of our events do include special perks for overnight guests, including Extra Cool Hour and Chill Pass.

Can I combine ticket discounts?

No, only one discount can be applied per ticket. 

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