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2023 ICE! Package

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Gaylord FAQs

What To Expect - FAQs

How do I find my way around the resort?
Download the free Gaylord Hotels app for step-by-step directions to your room, meeting areas, and
other hotel amenities and to access everything you need for your stay, including dining reservations,
activity and event tickets, and reservation info. Available for download on the Apple App Store or
Google Play Store today.
What are the hours of operation for all events and activities?
Hours of operation may vary by event and by day. Visit to view specific event times.
Am I allowed to take photos?

Guests are allowed to take photos with phones or personal cameras in all public guest areas, with the exception of Photos with Santa.

Is Mistletoe Village open every day?

Yes, Mistletoe Village is open daily. Regular hours of operation vary. 

Is there a parking fee?

Yes, self-parking is a flat $10 fee for day guests visiting for Christmas at Gaylord Rockies. Self-parking for overnight guests is $29.00 plus tax. Valet parking is $39.00 plus tax.

Can I watch the stage shows if I’m not an overnight hotel guest?

Yes, the live stage shows are open for day guests to enjoy, and ticket prices are available at Please keep in mind - if you drive a vehicle to the resort, there is a parking fee. 

What is Extra Cool Hour, and can I purchase it?

Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord Rockies Resort and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in the Mistletoe Village, which include ICE!, Gingerbread Decorating Corner, Mrs. Claus' Christmas Traditions, Elf Training Academy, Build-A-Bear Workshop, and Yuletide Street Market one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.

Overnight guests may click here to secure your Extra Cool Hour exclusive benefit to the above attractions. Please note, you will need to use the code provided in your pre-arrival email when checking out.

Where can I buy my tickets?

Advanced online ticket purchases are strongly recommended. Tickets can be purchased at  

Do I need be a hotel guest to book restaurant dining reservations?

During select peak dates this holiday season, dining reservations to all table-service restaurants will be exclusive to overnight resort guests. Dining reservations for overnight guests can be booked through a special link in pre-arrival communications. Advance reservations are highly recommended and available on a first-come, first-served basis. 

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